Since 2007, DRs Secret Store has shipped over 1000 orders worldwide from our warehouses in USA, Australia, London and Singapore. We have a 100% seller feedback score on eBay. Our products are air flown and restocked monthly in our warehouses to ensure freshness and a long shelf life of about 2 - 3 years. We offer a 100% guaranteed delivery for all shipments. All shipments are traceable with full insurance coverage. Enjoy free worldwide shipping for all orders above US$150. We accept all major credit cards via Paypal, Google Checkout, Moneybookers.
Free shipping for orders above US$150
For orders below US$150, promotional shipping at only US$15
USA (From Los Angeles)
(Includes real time online tracking emails + delivery confirmation) |
USPS Priority Mail (Within California): 1 - 3 days USPS Priority Mail (Other states in USA): 1 - 5 days |
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Express Option: UPS Second Day Select: 1 - 2 days (Free Upgrade to Express Delivery for all orders above US$799) |
Australia Express Shipping
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Free Express Delivery DHL / FedEx / Toll - ( 2 - 4 working days) - Includes real time online tracking via email |
Singapore - Next Day Delivery Guarantee
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Guaranteed Next Day Delivery - Accept cash on delivery for product inspection - Choice of Day or Night Delivery (add in comments for day or night delivery, 2 - 6pm or 7 - 10pm) *Note: We cannot deliver at exact time specified, only these two time range. - Door to Door Delivery, with Signature Confirmation - Redelivers till received |
All Other Countries - For Orders Below US$799
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Registered Delivery by Singpost: 2 - 9 Working Days - Includes online tracking + signature on delivery Express Option (Add US$30): DHL or Fedex (2 - 4 days) Worldwide delivery - Includes real time online tracking |
Free Express Shipping - For Orders Above US$799
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Express shipping by DHL/FedEx/Toll - Includes real time online tracking via email - 3 - 4 business days delivery |
Processing Time
1 - 2 business days to retrieve and pack items
Please take note the post office operates from Mondays - Fridays subject to public holidays in different countries.
For example, if your order comes in on Friday, your order is packed on the following Monday, and sent out on Tuesday, depending on the courier, your order might arrive in 3 - 9 business days which will range from Thursday (Tuesday - Thursday is 3 working days) to next Friday (total of 9 business days) latest. If it does not arrive after two weeks, kindly contact us and we will check the status of the parcel immediately.
Testimonials from Buyers
"I would like to thank Ivy for organising my order. I made a mistake on ordering T3 Skinlight instead of T4 Skinrecon, and she immediately replied my emails and gave me a call to correct the order. Very good customer service."Lily, Singapore (15/07/12)
"I received it in USA! I am very happy as i trust only in DR's Secret."
Janet L. Los Angeles, USA (09/11/08)
"Great. super organized. thank you:)"
Lorien, Italy (03/12/09)
"I am in Perth and I can't seem to find anything better then DR's Secret... Fortunately, i found this website and I can now order my goods any time of the year! Thank You!"
Christina W. Perth, Western Australia (05/05/08)
"I have received it within 3 days. Very fast delivery.
View more testimonials on eBay
We promise 100% guaranteed delivery.
Full insurance, no taxes and customs duties.
Terms and Conditions
Our 100% guarantee delivery includes replacement of damaged and lost items.Refunds can be arranged within a 7 day period from the day the parcel is received by the recipient. The goods must be unopened and sealed to be eligible for the refund. The refunded amount will exclude the shipping and handling charges incurred to deliver the parcel.
Exchanges are not accepted due to our multiple warehouse system.
We process the items on the following working day.
The seller is not liable for delays in shipping as it is the responsibly of the shipping courier.
Please allow custom delays subject to your country. Holiday Season delays are common during Christmas period.
If the goods are damaged, photographic evidence must be shown for a replacement of the damage item(s).
For lost items, we will offer a replacement after confirmation from the shipping courier on its lost status.
For wrongly sent items, photographic evidence must be shown with proof.
The seller will bare the postage cost of sending the correct item, and the seller will refund the buyer the cost of returning the wrongly sent item.
We deserve the right to change the location of the shipment to the nearest available warehouse in the event of stock unavailability.
Cooling off period/Cancellation of Order: within 24 hours or before we ship out the order.
